Patient Service Officer

Brief Summary:

• Support efficient patient care operations in a specialist outpatient setting. Coordinate clinic administration, patient flow and frontline services in a fast-paced environment.

Responsibilities:

• Assist doctors during consultations and ensure patients needs are addressed efficiently. Prepare the daily clinic schedule and coordinate patient appointments. Manage patient flow, including directing and ushering patients according to the schedule. Record patients vital signs and other required parameters. Provide frontline assistance for patient transfers, admissions and discharges. Monitor and clear the patient queue within the same working day. Manage waiting times and provide patients with timely updates. Support front-desk operations and general administrative duties.

Requirements:

• Minimum GCE O Level, GCE N Level or an equivalent qualification. Prior customer service experience in a healthcare setting is advantageous. Ability to work effectively in a fast-paced specialist outpatient environment. Strong teamwork skills, with the ability to work independently. Service-oriented approach when supporting patients and clinical teams. Five-day work week during office hours.