Patient Service Officer (Parkway Shenton)

Be the First Smile Our Patients See

Join Parkway Shenton as a Patient Service Officer and make a difference every day at our clinics across Singapore.

Responsibilities

• Perform frontline duties that include (but not limited to):attend to walk-in patients, registration and schedule appointments process billing, payments and claims and dispense medications.
• Provide support to the Doctors as and when required: chaperon duties, explain procedures to patients etc.
• Ensure proper maintenance of patients records and drug inventory level.
• Be involved in daily clinic operations and collating patient management indicators.
• Assist in the submission of medical reports and claims such as TPA, CHAS, Medisave etc.
• Ensure cleanliness in the clinic facility for a positive patient experience and brand image.
• Provide coverage in other clinics when there is a manpower shortage.
• Other duties as assigned.

Requirements

• Possess relevant frontline customer service experience.
• Experience in healthcare industry will be an added advantage.
• Basic IT knowledge and computer literacy.
• Comfortable working in a fast-paced environment.
• Able to commit staggered working hours, depending on the clinic's operating hours.

Other Information

• 5.5 days work week, including weekends and public holidays.
• 44 hours per week.