Patient Service Associate ( Serangoon)

COMPANY DESCRIPTION

About NTUC Health Co-operative Limited

NTUC Health Co-operative Limited (NTUC Health) is an NTUC enterprise that provides a comprehensive and integrated suite of quality and accessible health and eldercare services to meet the growing needs of families and their dependents. Building on close to three decades of experience and expertise, NTUC Health is among the largest providers of active ageing, senior day care, nursing home, and home personal care services in Singapore. We also serve vulnerable seniors in selected areas in Singapore through Community Case Management Services (CCMS), CREST mental health support, and a sheltered senior group home. In addition, we run a family medicine clinic.

Our purpose is to achieve health for life enabling healthy and fulfilling years by being a trusted partner of seniors and their families in our community.

For more information, please visit ntuchealth.sg or follow us on Facebook, Instagram, and LinkedIn.

Services: Senior Day Care | Home Care | Nursing Home | Active Ageing and Senior Fitness | Rehabilitation and Physiotherapy | Family Medicine

Community Support: CCMS (Community Case Management Services) | CREST (Community Resource, Engagement and Support Team) | Henderson Home

RESPONSIBILITIES

The Patient Service Associate will provide administrative support to clinic and ensure a smooth flow in the clinic operations.

• Perform counter duties including registration, appointment scheduling, payment collection and dispensing of medication
• Attend to walk in and call in patients enquiries
• Manage patients feedback and enquiries
• Perform service recovery
• Prepare patients records and documentation pre- and post- consultation and procedures
• Provide post-consultation instructions where necessary
• Maintain inventory of office supplies, stationery for clinic
• Perform any duties as assigned

QUALIFICATIONS

• Minimum secondary education
• Minimally 1 year of experience working in outpatient setting preferred
• Customer service oriented
• Conversant in basic computer skills
• Good interpersonal and communication skills
• Cheerful and pleasant personality
• Able to commit to 5.5 day work week - Mon-Fri (full day), Sat (half day)

Please note that your application will be sent to and reviewed by the direct employer - NTUC Health