Patient Service Associate ( Serangoon)

About NTUC Health Co-operative Limited

Our purpose is to achieve health for life enabling healthy and fulfilling years by being a trusted partner of seniors and their families in our community.

For more information, please visit ntuchealth.sg or follow us on Facebook, Instagram, and LinkedIn.

Services: Senior Day Care | Home Care | Nursing Home | Active Ageing and Senior Fitness | Rehabilitation and Physiotherapy | Family Medicine

Community Support: CCMS (Community Case Management Services) | CREST (Community Resource, Engagement and Support Team) | Henderson Home

Job Description

The Patient Service Associate will provide administrative support to clinic and ensure a smooth flow in the clinic operations.

• Perform counter duties including registration, appointment scheduling, payment collection and dispensing of medication
• Attend to walk in and call in patients enquiries
• Manage patients feedback and enquiries
• Perform service recovery
• Prepare patients records and documentation pre- and post- consultation and procedures
• Provide post-consultation instructions where necessary
• Maintain inventory of office supplies, stationery for clinic
• Perform any duties as assigned

Qualifications

• Minimum secondary education
• Minimally 1 year of experience working in outpatient setting preferred
• Customer service oriented
• Conversant in basic computer skills
• Good interpersonal and communication skills
• Cheerful and pleasant personality
• Able to commit to 5.5 day work week - Mon-Fri (full day), Sat (half day)