Output Management

Responsibilities:

Core Responsibilities

·      Perform administration functions on the different Output Management systems namely Report2Web (R2W) and Remote Print Manager (RPM) systems.

·      Perform 24x7 on-call support for trouble shooting and problem determination on Output related incidents and problems pertaining (but not limited) to administration and support.

·      Oversee the daily operational procedure for the printing/enveloping vendor.

·      Liaise and coordinate Output Management requirements to the different groups and users subscribed to the Output Management systems and printing/enveloping vendor.

·      Identify, analyse, and recommend methods of problem resolution for the department and develop documentation for staff and management reference.

·      Perform management of Output Management's vendors setting standards and streamlining processes to ensure smooth report publishing and print operations.

·      Participate in audit and compliance reviews involving Output Management systems and print operations.

·      Perform outsourcing review and due diligence on new and/or existing printing/enveloping vendors to ensure vendor's solvency and soundness.

Automation, Program Development, and Infrastructure Support

·      Assess departmental automation needs and identify solutions to eliminate repetitive tasks and manual interventions.

·      Develop and maintain existing scripts and programs to automate Output Management operational processes.

·      Perform technical evaluation and analysis of existing and new systems and assess their potential for automation/implementation.

·      Continually improve the end-to-end infrastructure design and flow of the R2W system and printing/enveloping process by working with vendor, technical support and operation teams (internal and external)

Project Management

·      Perform project management role on Output Management driven projects and initiatives.

·      Participate in projects and initiatives requiring/involving Output Management support.

Requirements:

Qualification and Experience

• At least 10 years experience preferably working in a bank Data Centre Operations environment in the area of Output Report Distribution and Print Operations.
• Possess an in-depth understanding of network, database, and Windows and UNIX platforms necessary in troubleshooting issues related to Output Management systems.
• Competent in resolving technical and access related issues in network, database and Windows and UNIX environments.
• Knowledgeable in Windows infrastructure and other technologies (Active Directory (AD), Domain Name Servers (DNS), Network Load Balancer, MS Clustering, Virtual Machine (VM), MS SQL)
• Knowledgeable in Tomcat and Internet Information Services (IIS) application and web server components.
• Knowledgeable in Windows/Unix programming/scripting/Python.
• Knowledgeable in the Microsoft suite of products such as Excel, Word, and Power Point.
• Knowledge in Visual Basic, Power Shell, C#, and Java programming is a big advantage.
• Knowledge in R2W and RPM systems is a big advantage.
• Ability to work in a fast-paced environment and able to deliver results in a timely manner.
• Ability to communicate clearly and effectively, both verbally and in writing, to discuss/document technical information.
• Adopts an innovative and proactive mind set to work assignments.
• Organized and detail oriented with excellent time management skills.
• Ability to multitask with propensity to handle urgent interruptions.
• Possess a positive and willing to learn attitude.

Key Domain/ Technical Skills:

·      Windows OS, Windows Batch Scripting, SQL

·      Vendor Management

·      Visual Basic, .NET