Customer Support Engineer (IT)
- 1 year renewable contract
- Work location: Paya Lebar, however you will need to travel island wide based on customer's service request.
- Work hours: Mon - Fri, 9am to 6pm
- Standby - weekly rotation
We are seeking for a motivated individual who has hardware technical knowledge on x86 infrastructure enterprise products to join our dynamic team in Singapore. This position requires a strong blend of technical expertise, customer service orientation, and effective communication skills to play a crucial role in providing technical support, diagnostic testing, repair/resolution of hardware, operating system, virtualization, and infrastructure in dynamic enterprise environments.
- Provide field support based on SLA (24x7)
- Perform standby duty based on rotation basis
- Provide post-sales project implementation, onsite support and coordination
- Provide break-fix support including, but not limited to, machine inspection, system checklist creation, preventive maintenance, troubleshooting and replacement of hardware level, troubleshooting of operating system, incident ownership and customer management
- Deliver high quality services and customer satisfactions to our clients
- Ensure good housekeeping of equipment residing at designated platform area and maintain the work area tidiness within the engineering area
- Provides timely update of activity list on a weekly basis
- Drive self-improvement and upkeep with the latest technologies and corporate changes on a continuous basis
- Able to work independently with minimal supervision when tasks are assigned
- Any other ad-hoc assigned by superior
Requirements
- Minimum 1 year experience in similar field
- Minimum Diploma holder in an IT related discipline
- Able to lift and move computer parts 15KG for parts replacement.
- Able to assemble and disassemble a server or desktop computer.
- Able to perform system rack mounting with minimal support.
- Certifications such as CompTIA A+, Server+, or relevant certifications
- Candidates without certification, but possessing substantial x86 hardware experience, will be considered
- Well trained in x86 based systems field engineering, troubleshooting methodology, problem determination and remedial action plan
- Familiar with either Microsoft Windows Server, Linux/Unix, Virtualization solutions and IT infrastructure
- Contributes positively as a team player and align to business goals.
- Experience in independent hardware maintenance, services delivery
- A service-oriented, open mindset
- Thrive in a fast-paced collaborative environment.
- Team player, openness towards different cultures.
- Self-motivated and delivery focused.
- Strong problem-solving and analytical skills.
Preferred:
- Industrial certification from Microsoft (MCSE/MCITP), VMware (VCP), CCNA and any system-based certification from principle (IBM/HP/Dell/Cisco UCS/EMC/NetApp) are a plus
