Order Management Specialist

Job Summary

We are looking for a Customer Program Executive (Order Management) to support end-to-end customer order execution for semiconductor customers.
This role serves as a key coordination point between customers, commercial, technical, planning, production, logistics, and finance teams to ensure accurate order processing, on-time delivery, and smooth customer operations.

Key Responsibilities

RFQ Management

• Download and manage RFQ packages from customer portals.

• Request and follow up on missing or additional RFQ information from customers.

• Maintain accurate RFQ tracking and documentation.

Purchase Order (PO) & Item Master Tracking

• Perform daily review of customer PO reports to identify new POs or changes.

• Check item master (IM) availability and revision status.

• Coordinate with Commercial and Technical teams on IM creation and updates.

• Maintain and circulate IM tracking reports.

Sales Order (SO) Processing & Customer Acknowledgement

• Load and firm Sales Orders based on quoted lead times and master data.

• Acknowledge customer POs and confirm order acceptance.

• Coordinate with Production and Planning teams to confirm commit dates.

• Update customers on delivery commitments and changes.

Planning & Delivery Coordination

• Review schedules and manage committed delivery dates.

• Expedite materials and parts in collaboration with NPI and Production teams.

• Track and monitor On-Time Delivery (OTD) against customer required dates.

Shipment & Logistics Support

• Check stock availability and storage locations prior to shipment.

• Arrange and coordinate local and overseas shipments.

• Prepare shipment documents (PTN, packing SDN) and ensure proper labeling.

• Provide shipment status updates to customers and internal stakeholders.

Invoicing & Payment Coordination

• Follow up on invoicing and payment matters with internal teams and customers.

• Support resolution of billing or payment-related issues.

Requirements

• Diploma / Degree in Business, Supply Chain, Engineering, or related field.

• 2-5 years of experience in order management, program coordination, customer operations, or supply chain roles.

• Prior exposure to semiconductor, EMS, or manufacturing environment is preferred.

• Experience working with ERP systems (e.g. SAP, Oracle, Workday or similar).

• Strong coordination, follow-up, and organizational skills.

• Comfortable working with multiple stakeholders and tight timelines.

• Detail-oriented with good documentation and tracking discipline.