An operations support engineer will be working with Customer's product team that seeks to design and develop software applications that help Customers to better serve the needs of the people of Singapore.
Role:
- Monitor and analyse the current state of various product runtime environment (production and non-production) to ensure optimum system performance, and work out data-based strategy for continuous improvement. Work with application teams, solution architects, security consultants, and other teams to implement improvement plans.
- Manage application and security incidents, conduct problem determination, work with various internal teams and vendors to resolve issues on a timely basis to meet SLA, provides reporting and escalation to higher management or incident committee if necessary.
- Develop operations and processes guide to ensure every aspect of operations is documented and complies with audit requirements.
- Manage operations team consisting of staff and vendors, ensuring support is available on a 24/7 basis.
Technical Skills
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- Proven experience as an Operations Engineer or similar role in an IT setting.
- Implement change management and incident management workflows, using ITSM tools e.g. Remedy, Zendesk, ServiceDesk to automate workflows is advantageous
- Implement security and access control measures to control privileged access to test and production environment.
- Implement full stack monitoring (i.e. application and infrastructure) using Application Performance Management (APM) tools. Familiarity with cloud native monitoring options (e.g. Cloudwatch, Stackdriver) and the OpenAPM stack is preferred.
- Identify and implement process automation to minimum downtime and human errors. Familiarity with scripting tools e.g. Terraform, Ansible is preferred.
- Experienced in agile methodologies, DevOps pipelines, test-driven development, and info-security practices
- Experienced with management cloud infrastructure and services / certification with GPC, GCC (i.e. AWS, Azure, Google Cloud) or equivalent cloud platforms will be preferred.
