Operations Support Engineer
- Posted 2 months ago
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Job Description
Job Role:-Operations Support Engineer
Job Location:- Singapore
Experience:- Associate (15 years) | Consultant (58 years) | Senior Consultant (8+ years)
Role overview:-Support the reliability, stability and performance of applications and cloud infrastructure, providing L1/L2/L3 and code-level production support, incident resolution, monitoring and operational improvements.
Key Responsibilities:-- Monitor application/infrastructure performance across production and non-production environments.
- Provide L1/L2/L3 troubleshooting, incident, problem and change management.
- Perform root-cause analysis and resolve issues within SLA.
- Collaborate with development, product, security, infrastructure and vendors.
- Implement monitoring, security/access controls and operational improvements.
- Develop runbooks, operational procedures and audit documentation.
- Automate processes to reduce downtime and manual errors.
- Support cloud environments and AI-related workloads.
- Analyse operational metrics and provide status/performance reports.
- Support Agile, DevOps, CI/CD and 24/7/on-call operations where required.
- Bachelor's degree in Computer Science, IT, Engineering or related field.
- Experience in IT Operations, Application/Production Support or Operations Engineering.
- Strong troubleshooting, incident management and root-cause analysis skills.
- Hands-on knowledge of AWS/Azure/GCP, preferably AWS.
- Experience with ITSM, monitoring/APM and CloudWatch.
- Knowledge of Terraform, Ansible or scripting/automation is advantageous.
- Understanding of DevOps, CI/CD, Agile, security and access management.
- Exposure to AI applications, RAG, tool calling, workflow automation or data lakes is advantageous.
- Strong communication, documentation and stakeholder-management skills.
- Associate (15 yrs): L1/L2 support, monitoring, troubleshooting and operational tasks.
- Consultant (58 yrs): Independent L2/L3 support, complex incidents, automation and operational improvements.
- Senior Consultant (8+ yrs): Technical leadership, critical incident management, architecture/operations improvement, vendor coordination and mentoring.
More Info
Key Skills
CI CD
AI applications
scripting automation
data lakes
workflow automation
RAG tool
About Company
Skills:
Single Sign-On (SSO), Servicenow, Release Management, Service Improvement, Python, Power Bi, Power Automate, PowerShell, Automation, Microsoft 365, Itil Foundation, Incident Management, Rest Apis, AI Platform Operations, Microsoft 365 Copilot, Licence Management, ChatGPT Enterprise, Microsoft Entra ID, Agency Onboarding, Gemini Enterprise, Security and Governance, AI Credit Management, Google Workspace, Service Monitoring
Skills:
ChatGPT Enterprise, Google Workspace or Gemini Enterprise., token consumption and credit allocation models., AI agents or workflow automation for business process improvement., Power Automate or other scripting and automation technologies., Python, Experience administering Microsoft 365, Microsoft 365 Copilot, Familiarity with enterprise AI platforms, AI licence management, Experience using AI tools, Knowledge of PowerShell
Skills:
email administration , Sharepoint Online, Intune, Exchange Online, Microsoft 365, User Provisioning, Entra ID, IT service management processes and tools, EUSS Portal, SGMail Administration Portal, OneDrive, Teams, Access management, Workplace technology support, ITSM Portal
Skills:
Application Security, Automation, Python, Technical Documentation, Angular
Skills:
information security standards , Agile Methodologies, Security Controls, automation solutions, DevOps practices, ITSM platforms, Operations Engineer, test-driven development, environment access governance, Privileged Access Management, infrastructure automation, Production Support Engineer, cloud-native monitoring and logging services