Operations Officer

Governance & Control

• Conduct SafeWatch and World-Check 1 screenings for remittance transactions.
• Act as maker or checker based on operational needs.
• Evaluate all alerts and request clarifications or additional information from Business Units when required.
• Escalate confirmed material hits to Compliance after obtaining relevant information.
• Document clear rationale when classifying hits as false or not material.
• Maintain a record of all screened transactions.
• Coordinate with Compliance to uphold and refine screening standards.
• Seek clarification and escalate any unusual transaction elements, including potential AML/CFT concerns to Compliance.
• Support the Unit Head in overseeing policies and procedures for Operations units.

Trade Operations

• Ensure daily trade finance transactions are processed by COE-Trade in a timely manner as per the agreed SLA.
• Perform pre-transaction checks including verification of customer signatures before scanning to COE-Trade for processing.
• Daily end reconciliation of trade transactions.

Branch Operations

• Execute daily operational workflows accurately and on time, including remittances, deposits, treasury settlements, and trade matching.