OPERATIONS MANAGER

Job Summary:

We are looking for an experienced and reliable Operations Manager to lead our hotel operations during night shifts and weekends. The successful candidate must have at least 5 years of hands-on operations experience in hotels in Singapore. This role is essential in ensuring smooth operations, guest satisfaction, and staff supervision during non-standard hours.

Key Responsibilities:

Manage and oversee all hotel operations during night shifts and weekends.

Lead and support night shift teams, including Front Office, Housekeeping, F&B, and Security.

Ensure smooth check-in/check-out processes and address guest needs or complaints promptly.

Handle night audits and ensure accurate reporting of daily revenue and occupancy figures.

Monitor service quality, cleanliness, and safety across the hotel.

Respond to emergencies, handle incidents, and coordinate with relevant departments.

Ensure handover of all important matters to the day team for continuity.

Uphold company standards and ensure compliance with Singapore's hotel regulations.

Train and guide night staff to maintain high service standards.

Requirements:

Minimum 5 years of hotel operations experience in Singapore is mandatory.

Proven track record of managing night shifts and weekend operations.

Strong leadership, communication, and problem-solving skills.

Good knowledge of local hospitality regulations and service standards.

Proficiency in hotel property management systems (e.g., Opera, Fidelio).

Diploma or Degree in Hospitality Management or related field preferred.

Able to work independently and make decisions during critical situations.