Senior Executive / Assistant Manager - Ecommerce Operations

Overview

Banyan Group is an independent, global hospitality company with purpose. We are proud of our pioneering spirit, design-led experiences and commitment to responsible stewardship. Our extensive portfolio spans across over 80 hotels and resorts, over 60 spas and galleries, and 14 branded residences in over 20 countries. Comprising 12 global brands, including the flagship brand Banyan Tree, each distinct yet united under the experiential membership programme with Banyan. The founding ethos of Embracing the Environment, Empowering People is embodied through the Banyan Global Foundation and Banyan Management Academy. Banyan Group is committed to remaining the leading advocate of sustainable travel, with a focus on regenerative tourism and innovative programmes that elevate the guest experience.

The Role

The E-Commerce Operations Senior Executive/ Assistant Manager will support the E-Commerce operations portfolio of Banyan Tree Hotels and Resorts across all brands.

Reporting to the E-Commerce Operations Manager, this position will be the key in supporting website operations across various revenue-generating sites in the areas of website management, project management, data analytics and governance of online support to properties/BUs. This role will be a key enabler in driving global consistency of E-Commerce initiatives.

Job Description

• Plan and execute E-Commerce activities calendar alongside stakeholders
• Management of website content updates via various CMS platforms
• Key liaison with hotels/BUs to manage website requests such as publishing approvals, hotels openings/closure, campaign support etc
• Conduct regular website audits and guide hotels/BUs in website management
• Develop E-Commerce manuals and conduct training, when required
• Leverage E-Commerce and analytics platforms to maximize sales opportunities
• Manage reporting needs such as but not limited to regular KPIs tracking and analysis, user journey analysis, competitor monitoring etc
• Project management support in digital projects, as needed
• Support other online channels such as but not limited to e-gifting site

Job Requirements

• E-Commerce operations experience in B2C environments, preferably with a minimum of 5 years working experience
• Experience in managing diverse markets and working with multiple stakeholders across various countries and functions
• Solid experience across various Content Management Systems, E-Commerce platforms and analytics tools (e.g.. Google Analytics, heat maps etc)
• Experience in various website optimisation techniques preferred
• Ability to multi-task and work in changing environments
• Attention to detail, resourcefulness and can-do mindset
• Proficiency in Mandarin is advantageous to liaise with mandarin speaking internal stakeholders, based in China