The F&B Operations Manager is responsible for overseeing the daily operations of the food and beverage department, ensuring high standards of quality, service, and profitability. This role involves managing staff, optimizing processes, maintaining compliance with safety and hygiene regulations, and enhancing the customer experience to drive business growth.
Key Responsibilities
- Operational Management
Oversee day-to-day F&B operations across outlets/venues to ensure smooth service delivery.
Implement and maintain operational standards, policies, and procedures.
Monitor inventory, procurement, and cost control to maximize profitability. - Team Leadership
Recruit, train, and supervise F&B staff, ensuring a motivated and high-performing team.
Schedule shifts and manage manpower to meet operational needs.
Provide coaching, feedback, and performance evaluations to staff. - Customer Experience
Ensure excellent service quality and customer satisfaction.
Handle customer feedback, complaints, and resolve issues promptly.
Continuously improve service offerings and introduce innovative F&B concepts. - Financial & Administrative Duties
Assist in budget preparation, forecasting, and financial reporting.
Monitor sales performance and implement strategies to achieve revenue targets.
Control operational expenses and improve cost efficiency. - Compliance & Standards
Ensure adherence to food safety, hygiene, and health & safety regulations.
Maintain cleanliness, presentation, and overall upkeep of F&B outlets.
Stay updated on industry trends and best practices.
Qualifications & Requirements
- F&B Certification/Diploma from Hospitality, Business Management, or related field.
- Minimum 8 years of experience in F&B management or similar role.
- Strong leadership, communication, and organizational skills.
- Solid understanding of F&B operations, budgeting, and cost control.
- Knowledge of food safety standards and local regulatory requirements.
- Ability to work under pressure in a fast-paced environment.
- Flexibility to work evenings, weekends, and public holidays.
Key Competencies
- Leadership & People Management
- Customer Service Excellence
- Financial Acumen
- Problem-Solving & Decision Making
- Operational Efficiency
- Attention to Detail
