Building and maintaining strong relationships with clients, understanding their needs, and serving as the primary point of contact for account-related inquiries and concerns.
Collaborating with sales and business development teams to identify growth opportunities within the client accounts and propose value-added logistics solutions.
Coordinating all aspects of operations and collaborating with internal teams to ensure timely and efficient delivery of goods and services.
Conducting regular performance reviews and implementing corrective actions.
Proactively identifying areas for improvement and implementing process enhancements to enhance client satisfaction.
Ensuring contract compliance and addressing any contract-related issues or changes.
Collaborating with finance teams for contract reviews and amendments.
Investigating and resolving operational problems, escalations, and service failures. Collaborating with cross-functional teams to identify root causes and implement corrective action.
Presenting performance reports and conducting regular business reviews.
Implementing best practices, automation, and technology solutions to enhance operational effectiveness and customer satisfaction.
Identifying process bottlenecks, implementing process improvements, and optimising workflows to achieve operational excellence.
Ensure optimal employees work performance with needed competencies to achieve business results.
