Operations Manager

5-7 Years

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Early Applicant

Job Description

Responsibilities

Operations & Service Delivery

Manage daily housekeeping operations across assigned sites to meet service standards and KPIs.
Ensure effective manpower planning, roster coverage, and service continuity.
Conduct regular site inspections and resolve operational issues promptly.

People Management & HR

Lead, coach, and manage supervisors and frontline staff.
Oversee recruitment, onboarding, performance management, and disciplinary actions.
Address staff grievances, absenteeism, and engagement initiatives.

Payroll & Cost Control

Client Relationship Management

Serve as the primary contact for clients on operational matters.
Attend client meetings and manage feedback, complaints, and escalations effectively.

Compliance & MOM Legislation

Requirements

Minimum 5 years of experience in housekeeping, cleaning, or facilities management.
Good understanding of MOM labour legislation and payroll practices.
Demonstrated experience in people management and client engagement.
Ability to manage multi-site, labour-intensive operations effectively.
Proven track record in operations management, preferably within housekeeping or facilities services.
Excellent leadership, communication, and client relationship management skills.
Familiarity with MOM labour regulations and Workplace Safety and Health (WSH) requirements.
Competence in budget management and cost control.