Operations Manager (Ship Agency)

Key Responsibilities

• Manage daily tanker port call operations from pre-arrival to post-departure.
• Supervise, coach, and allocate work for a team of operations staff.
• Act as escalation point for operational issues, delays, and client concerns.
• Coordinate with terminals, port authorities, pilots, and service providers.
• Ensure compliance with HSSE, ISGOTT, MARPOL, and port regulations.
• Monitor operational performance, documentation, and cost control.
• Support process improvements and operational reporting.

Requirements

• Diploma or Degree in Maritime Studies, Shipping, or related field.
• 5-8 years of ship agency experience, with strong tanker exposure.
• Prior supervisory or assistant managerial experience preferred.
• Strong leadership, communication, and problem-solving skills.
• Ability to perform in a fast-paced, 24/7 operations environment.