Operations Manager

• Oversee day-to-day operations to ensure smooth workflow and operational efficiency.
• Monitor and track sales performance to achieve business targets.
• Communicate professionally and courteously with customers, while managing appointment schedules.
• Control expenses and implement cost-effective strategies to optimize revenue generation.
• Lead and participate in promotions, marketing activities, and staff training to improve service standards.
• Manage the opening and closing of the store and ensure adherence to operational procedures.
• Oversee product ordering and inventory management to maintain optimal stock levels.
• Collaborate on marketing and advertising initiatives, both online and offline.
• Plan and execute campaigns to launch and promote new products effectively.
• Develop and expand marketing presence through digital platforms such as Facebook, Instagram, and YouTube.
• Handle and resolve customer complaints promptly to maintain customer satisfaction.
• Maintain a high standard of service quality and operational excellence.

Requirements:

• Proven experience as an Operations Manager or similar leadership role, preferably in the beauty or hair salon industry.
• Strong organizational, leadership, and problem-solving skills.
• Excellent communication and interpersonal abilities.
• Confident, dynamic, and customer-service oriented personality.
• Demonstrated ability to manage budgets and optimize costs.
• Creative mindset with experience in marketing and promotions.
• Proficiency in using social media platforms and digital marketing tools.
• Strong track record of achieving business targets and growing revenue.