About The Company
Established in August 2021, The Air Station is part of the Easmed Group, focusing on Sleep Apnea, Sleep Health and Sleep Technologies. Backed by a management team with over 17 years of experience in the medical industry, we have supported the setup of more than 38 state-of-the-art hospital sleep labs across Singapore, Malaysia, Indonesia, Thailand and the Philippines.
At The Air Station, you'll be part of a purpose-driven team committed to improving lives through better sleep, while growing your career in a supportive and dynamic environment.
About The Role
The Assistant Operations / Operations Manager is responsible for executing day-to-day operations activities, ensure staff adopt agility and align to department strategy execution on Supply Chain & Operations on Inbound, outbound, Order management. The job holder is to manage the workflow & SOP; supervise a strong and highly engaged team to enable organisation's sales growth & profitability, product management and customers & suppliers engagement. He/she is to maintain excellent alignment with senior management team in term of strategy, process, system and People management.
Key Responsibilities2. Sales Forecast
- Supply Chain Planning and Inventory Management
- Strategize regional planning and execute Inventory planning effectiveness through process & system.
- Optimise inventory management to support business growth, maintain service level and eliminate waste to ensure optimal Total Supply Chain Cost and DSI.Support new products Launch on time and efficiently.
- Adopt and engage team member on continuous improvement mindset.
- Lead process to ensure optimal Inventory management and accountable for On-time in Full metric (OTIF)
- Manage the overall aging stocks to avoid write off
- Manage supply chain risk and formulate Business Continuity Plans
- Strategize and Lead sales forecast modelling, analyse trends and engagement with stakeholder in facilitating exception management.
- Formulate and execute monthly review cycle with Sales & Marketing in capturing markets intelligent to improve sales forecast accuracy.
- Manage and Plan for dynamic demand situations
- Achieve high accuracy of budgeted forecasts
- Procurement
- Oversee team to generate suppliers purchase orders to best meet organisation objectives.
- Engage and audit suppliers on their capability to supply products on time, and at right price and cost.
- Strategize suppliers supply route to organisation.
- Support management in reviewing annual contract and pricing to ensure competitiveness.
- Order to Cash Management
- Oversee Order to Cash process to ensure efficient order management and customers satisfaction across all organization business channels (i.e. D2C(Retail), Online, B2B, Sleep Study etc)
- Manage and ensure orders, back orders and fulfilment to meet committed SLA.
- Ensure Stakeholders satisfaction
- Logistics & Warehouse Management
- Oversee the development and execution of efficient logistics, transportation and warehouse services.
- Management of service providers in adherence of service level, frequency, customer satisfaction and compliance.
- Formulate and keep track of optimising the logistics cost, space utilisation and safe handling of products and delivery.
- Ensure organization's operations meets standards and requirements (ie SS620 / GDPMDS, ISO, etc)
- Project Management (Supply Chain)
- Define project scope and quality requirements with stakeholders.
- Implement and manage schedules and targets on the project as needs or financing for the project change
- Forge successful relationships with the stakeholders to produce informed, effective, and efficient solutions with optimal user acceptance
- Establish metrics for evaluating successful process implementation
- Establish an appropriate governance structure (Lean, Agile, etc) and change control activities to manage the project.
- Regulatory and Compliance
- Deploy effective regulatory registration filing and compliance to maintain organisation growth, product quality and compliance standard.
- Ensure timely regulatory filing and update to support New Products Introduction and on-going business operation.
- Uphold highest organisation standard and manage cost and adherence effectively.
- People Management & Development
- Promote and support progressive people management frameworks and policies to better attract, retain and develop talent:
- Competency framework, Performance management system, Learning and development framework
- Lead performance management and learning & development, adopting and leveraging on Skills Frameworks and other relevant frameworks.
- Recruit, orientate, lead and guide the team, ensuring that the day-to-day duties are carried out according to standards and requirements.
- Engage, mentor and motivate team members to excel and grow them personally and professionally.
- Manage staff issues and appraise their performance
Requirements
- Bachelor's Degree or Diploma in Business/Supply Chain related field with minimum 5 years experience in a supply chain/operations management required.
- Background in distributor supply chain is preferred.
- Excellent leadership skills including leading projects with broad scope, cross functional nature, and an impact within and outside own department.
- Facilitate in-depth understanding of all aspects of the business and supply chain, Operation and execution to support strategies including total delivered cost, profitability, inventory turns, service levels, technology adaptation.
- Excellent communication skills (with staff, peers, and Upper management) and ability to develop rapport with other functional leaders inside Organisation and Suppliers to influence decision making.
- Strong problem solving and negotiation skills.
- Drives changes, challenges status quo and makes recommendations for improvements to products and processes.
- Demonstrate team leadership with proven track record in developing and sustaining relationships that contribute to the success of the organization. Guide team to be effective and efficient in execution.
