Job Title: Operations Manager
Organisation Type: Special Education (SPED) School
Location: Singapore

Job Summary

The Operations Manager has a key role in infrastructure and logistics management, as well as upholding and maintaining the safety and security of the school. This role ensures that systems, resources, and services are effectively managed to support students with special needs, enabling educators and therapists to focus on delivering high-quality education and care. The Operations Manager works closely with school leadership to maintain compliance with Singapore regulations and to create a safe, inclusive, and efficient learning environment.

Key Responsibilities

1. Operations & Logistics Management

Oversee day-to-day school operations and provide logistical support for school activities, meetings and events
Develop and implement operational policies, procedures, and workflows
Ensure efficient allocation and utilisation of school resources

2. Facilities & Safety Management

Manage school facilities, ensuring accessibility and safety for staff and students with diverse needs
Supervise and manage the maintenance, repairs, renovations, cleaning, and security services
Ensure school compliance with health, hygiene and safety regulations and implement school safety protocols including emergency preparedness and evacuation plans
Provide staff training on safe equipment and product usage to maintain hygiene and safety

3. Procurement & Contract Management

Manage budgets, track expenditures, and ensure cost-effective operations
Oversee procurement processes of operating supplies, materials, equipment & services, including vendor selection and contract management
Ensure proper documentation for contract and payment in line with audit requirements
Manage contractors and track projects to ensure timely and budget-compliant completion

4. Compliance & Governance

Ensure compliance with relevant Singapore regulations (e.g. MOE, MSF, NCSS, NEA guidelines where applicable)
Maintain proper documentation for audits, inspections, and reporting requirements
Support risk management and internal control processes

5. Stakeholder & Vendor Management

Manage and monitor performance of external vendors and service providers
Support partnerships with community organisations and government agencies
Address operational queries from staff, parents, and stakeholders

Requirements

Education & Experience

Diploma or Bachelor's degree in Operations, Facilities, Hospitality or a related field
Minimum 3-5 years of relevant experience in operations or facilities management
Strong knowledge of health, safety, and compliance regulations in educational or similar settings
Possess certification as a Fire Safety Manager (FSM) or meet the entry requirements for FSM course

Skills & Competencies

Strong organisational and project management skills
Excellent communication and stakeholder management skills
Problem-solving mindset with attention to detail
Leadership skills in managing operational functions with multiple priorities

Personal Attributes

Compassionate and patient, with an understanding of special needs education
Adaptable and proactive in a dynamic school environment
Strong sense of integrity and accountability

Working Conditions

Based in a school environment with occasional after-hours responsibilities
Interaction with students with special needs, requiring empathy and professionalism

Key Performance Indicators (KPIs)

Efficiency of school operations and service delivery
Compliance with regulatory and audit requirements
Budget adherence and cost optimisation
Staff and stakeholder satisfaction
Timeliness and effectiveness of operational support