Join BYD by 1826 - the award-winning pioneer redefining the car buying and ownership experience.
We are looking for an Operations Manager to take charge of our day-to-day operations, drive process excellence, and ensure every vehicle is registered, delivered, and experienced by our customers with precision and delight. This is a dynamic role that offers a front-row seat to the future of electric mobility - perfect for ambitious professionals ready to grow with us.
What You'll Be Doing
- Lead Vehicle Operations: Oversee the full vehicle journey - from warehouse to showroom to customer handover - including timely and accurate vehicle registration with the relevant authorities.
- Team Leadership: Supervise and mentor our Operations Executive team, ensuring daily targets are met and performance is optimized.
- Process Excellence: Develop, refine, and implement SOPs to maximize efficiency and minimize downtime.
- Quality & Compliance: Guarantee that all vehicles meet our strict standards for condition, documentation, and customer-ready presentation.
- Cross-Functional Coordination: Work closely with Sales, Service, and Marketing teams to deliver seamless customer experiences.
- Data & Reporting: Track KPIs, analyze operational data, and prepare actionable performance and inventory reports for management.
- Problem-Solving: Proactively address escalations, logistics bottlenecks, and unexpected issues with creative solutions.
- Continuous Improvement: Drive innovations in workflow automation, logistics planning, and operational reporting.
What We're Looking For
- Diploma or Degree in Business Administration, Operations Management, Logistics, or a related field.
- 5+ years of experience in automotive operations, logistics, or a similar industry (supervisory/managerial experience preferred).
- Strong leadership and people management skills - you know how to inspire and motivate a team.
- Excellent organizational and multitasking abilities, with sharp attention to detail in documentation and compliance.
- Tech-savvy: Proficient in Microsoft Office experience with inventory or fleet management systems is a plus.
- A problem-solver with strong communication and stakeholder management skills.
