Operations Manager

About the Role

We are seeking a proactive and driven Operations Manager to oversee daily security operations, manpower deployment, and client servicing within an assigned cluster of sites. This role plays a critical part in ensuring service excellence, operational efficiency, workforce management, and compliance with security industry standards.

Key Responsibilities

• Supervise and manage day-to-day security operations across assigned sites.

• Conduct regular announced and unannounced site inspections to ensure service quality and operational compliance.

• Monitor security personnel performance and ensure adherence to client requirements, site operating procedures, and company standards.

• Plan and coordinate manpower deployment, ensuring adequate staffing levels and proper allocation of qualified security personnel.

• Work closely with Site Supervisors to address manpower shortages, scheduling challenges, and operational issues.

• Build and maintain strong client relationships through regular engagement, site meetings, and service reviews.

• Investigate and resolve operational incidents, client feedback, complaints, and service irregularities promptly.

• Prepare incident reports, corrective action plans, and recommendations for operational improvements.

• Implement approved corrective and preventive measures to enhance service delivery.

• Support disciplinary matters, staff counselling, performance evaluations, and employee engagement initiatives.

• Coordinate training, refresher programmes, and skills development activities for security officers.

• Ensure compliance with regulatory requirements, company policies, and contractual obligations.

• Participate in special projects, operational exercises, and assignments as required.

• Provide regular updates and recommendations on manpower planning, operational performance, and workforce discipline.

Requirements

• Minimum GCE O-Level, Diploma, or Degree from a recognised institution.

• At least 2 years of experience in security operations, manpower deployment, workforce management, or a similar operational role.

• Prior experience in the security industry will be an advantage.

• Strong leadership, problem-solving, and decision-making skills.

• Excellent interpersonal, communication, and stakeholder management abilities.

• Self-motivated, proactive, and able to work independently in a fast-paced environment.

• Proficient in incident handling, client management, and operations coordination.

• Possess a valid Class 3 Driving Licence.

• Positive attitude with a commitment to continuous improvement and service excellence.

Why Join Us

• Opportunity to grow within a leading security and integrated services organisation.

• Exposure to large-scale security operations and client management.

• Career development and training opportunities.

• Dynamic and collaborative work environment.