Operations Intern, Department of Diagnostic Imaging (Jan 26 - Jun 26)

NUH Internship Programme (Jan 2026 Jun 2026)

Curious about the inner workings of a hospital Join NUH on a 6-month full time internship to gain a comprehensive understanding of the operational aspects of healthcare organisations. Explore critical functions of hospital administration such as operations, human resource, communications, and quality improvement that support the smooth delivery of patient care.

About NUH

The National University Hospital (NUH) is Singapore's leading university hospital, with a proud heritage dating back to 1905 with the establishment of what's now the NUS Yong Loo Lin School of Medicine. Our strong ties with the medical school have shaped us into a unique institution, allowing us to seamlessly integrate clinical care with teaching and research. As a university hospital, we go beyond the realm of providing tertiary medical care. We are a hub of knowledge and innovation, attracting healthcare professionals who are passionate about pushing boundaries and making significant contributions to the field.

Job Description

The Diagnostic and Imaging Department at NUH is seeking a motivated intern to assist in tackling key operational challenges. The primary focus of this internship will be to enhance the efficiency of our appointment scheduling processes and improve the overall patient experience. This intern will be integral in working with the Operations team to scope the limitations of the current appointment scheduling template and slots, and develop smarter and optimized appointment scheduling and slot templates.

Key Responsibilities

1. Collaborate with the operations team and ancillary staff to prepare datasets for analysis.

2. Conduct analyses to identify areas for improvement in appointment turnaround time (TAT) for various scans.

3. Optimize the distribution of inpatient and outpatient slots, as well as private and subsidized outpatient slots.

4. Perform the following analyses (Not limited to):

1. Linear Regression: Determine various variables affecting TAT.

2. Current State Analysis and Free-for-All Simulation: Assess the rigidity in slot demarcation and ring-fenced slots.

3. Time Series Analysis: Create predictive models using historical data to train the model.

4. Queue Theory Model: Understand patient arrival patterns, service time distribution, and system capacity requirements.

Requirements

Currently pursuing a degree in a relevant field (e.g., Data Science, Statistics, Operations Research, Healthcare Management).

Proficient in Microsoft Excel.

Experience with macro coding, R, and Python is beneficial.

Strong analytical skills and attention to detail.

Must possess a can-do attitude and the ability to source solutions independently.

Benefits

Gain hands-on experience in a dynamic healthcare environment.

Opportunity to work with experienced professionals in the field.

Develop valuable skills in data analysis and operational optimization.

Kindly note the following:

• Please attach the latest copy of your resume in your application.
• Minimum full-time commitment of 25 weeks from Jan 2026 is expected. Interested applicants are required to indicate their available commitment period in their resume.
• Applications will close on 30 November 2025 and will be reviewed on a rolling basis. We regret to inform that only shortlisted applicants will be notified.