Operations & HR Admin Executive

Job Summary

This role provides comprehensive administrative support across operations, human resources, and front office functions. The incumbent will be responsible for managing business licenses, HR administration processes, procurement activities, and general office administration to ensure smooth and efficient daily operations.

The role works closely with management, internal departments, and external stakeholders to support business objectives and maintain effective organizational workflows.

Key Responsibilities

Operations & Administration

• Manage application, renewal, and cancellation of business licenses

• Maintain accurate records of licenses, contracts, and important documents

• Draft contracts, letters, and handle renewal-related matters

• Process Purchase Requisitions (PR), Purchase Orders (PO), and invoices using the Navision system

• Handle insurance claims (e.g., public liability insurance) and liaise with insurance brokers

• Manage inventory, obtain supplier quotations, and coordinate procurement activities

• Handle utilities account setup/termination and support operational matters (e.g., delivery platforms, testing kits, etc.)

• Compile operational reports and coordinate with internal departments

Human Resources

• Manage payroll processing, CPF contributions, IR21 tax filings, and other statutory submissions

• Handle full employee lifecycle processes (onboarding, confirmation, transfers, promotions, and offboarding)

• Manage work pass applications, renewals, and cancellations

• Support employee onboarding and exit interviews

• Administer compensation and benefits, including bonuses and employee welfare programs

• Support performance management and HR reporting (e.g., manpower cost analysis, payroll vs sales reporting)

• Participate in recruitment activities and HR-related projects

• Respond to employee enquiries and escalate complex cases when necessary

Reception & Office Administration

• Manage front desk duties, including answering calls and attending to visitors

• Coordinate meeting room bookings and refreshment arrangements

• Maintain cleanliness and order of office areas (reception, meeting rooms, pantry, etc.)

• Manage office supplies, uniforms, and inventory tracking

• Handle courier services, mail distribution, and outgoing/incoming correspondence

• Support procurement, invoice processing, and general administrative tasks

• Maintain office security procedures (visitor registration, access control)

General Duties

• Ensure all tasks are completed accurately and in a timely manner

• Support cross-department coordination and communication

• Perform other ad-hoc duties as assigned