Company Overview / Employee Value Proposition
Prosegur is a multinational leader in offering global and comprehensive security solutions adapted to our clients needs. We are a company of reference in every market in which we are present.
Pioneer in the industry by being listed in the Madrid Stock Exchange since 1987, we are a global company present in Asia (China, India, Singapore and Philippines), Europe (France, Germany, Turkey, Portugal and Spain), Oceania (Australia), Africa (South Africa) and Latin America (Argentina, Brazil, Chile, Colombia, Costa Rica, El Salvador, Guatemala, Honduras, Mexico, Nicaragua, Paraguay, Peru and Uruguay). In late 2018, Prosegur extended its services into North America (USA) through a series of strategic acquisitions to extend capability to guarding, monitoring and cybersecurity throughout the United States.
- Even though Prosegur implements a global vision, we act locally and are aware of the particular features of each of the countries in which we operate as the security market varies according to each geographical area. Our main purpose is to become the company of reference in each and every one of the markets in which we are present and, to this end, we work under strict standards of conveying our clear commitment towards innovation and our adaptability to the specific needs of our clients. We base our work on a business strategy that is clearly differentiated: proximity to our clients, innovation and excellent service together with a solid financial position.
Job Summary
Plan, manage, and execute daily manpower deployments and operational activities to ensure effective security service delivery and client satisfaction at assigned sites.
Responsibilities
- Plan and coordinate daily manpower deployments for assigned assignments to maintain balanced staffing levels in collaboration with the Controller
- Manage security officers performance by monitoring, motivating, and enforcing discipline to maintain high operational standards and team morale
- Conduct regular day and night site visits to assess security operations and ensure compliance with protocols
- Facilitate effective communication by attending meetings and maintaining strong liaison with clients to address their needs and expectations
- Lead incident investigations by collecting evidence, preparing detailed incident reports, and conducting After Action Reviews (AAR) to improve operational responses
- Resolve complaints and operational issues at sites promptly to uphold service quality and client trust
- Conduct orientation sessions for new hires on-site to ensure smooth onboarding and understanding of security procedures
- Collaborate with management and client representatives to drive customer satisfaction and operational excellence
- Demonstrate capability in managing large assignments or sites by overseeing complex security operations and resource allocation
- Perform additional tasks and duties as assigned by the Operations Manager to support overall operational goals
