Supply Chain Management & Operations Executive

MAIN PURPOSE

To drive commercial excellence by seamlessly integrating efficient supply chain management, robust sales operations, and insightful reporting. This role ensures accurate inventory control, effective processing of sales transactions, and timely reporting to support strategic business decisions and optimize overall sales performance.

KEY RESPONSIBILITIES

1.Supply Chain Management

- Manage stock enquiries for all networks (wholesale, retail, and e-commerce) to ensure timely and accurate responses.

- Maintain proper and accurate stock data in the ERP system, including regular updates and reconciliation between system records and physical stock.

- Ensure accurate stock reconciliation in both the ERP system and physical locations, and manage and safekeep products on loan from HQ.

- Be responsible for the accuracy of stock holdings in the warehouse and for tracking movements across different locations.

- Support end-to-end shipment and stock receiving processes by coordinating with forwarders on import/export shipments and ensuring compliance with relevant regulations.

- Coordinate and arrange day-to-day operations and transactions for freight forwarding, overseeing the shipment and delivery of goods while liaising with vendor administration, retailers, drivers, customers, and external vendors.

- Manage stock routing with logistics and security for all events, handle all incoming and outgoing shipments, and oversee cargo documentation (including Cites, packing lists, RCEP, etc.).

- Vet shipment invoices to ensure that charges align with shipment details, and ensure invoices are approved and sent to finance in a timely manner.

- Troubleshoot operational issues and track final product deliveries according to customer requirements, including managing applications with respective agencies for operational permits.

2.Sales Operations

- Handle customers queries and daily sales transactions.

- Create Tax Invoices, Credit Notes, Purchasing Order and a Delivery Order and other documentation related to sales.

- Ensure compliance with customer's Standard Operating Procedure.

- Maintain customer records.

- Generate report for Account Receivable, Sales Inventory.

- Liaise with customers for outstanding PO, and delivery arrangement.

- Provide administrative support to sales and management team by generating and maintaining stock report to monitor and track on inventory.

- Maintain proper filing of documents, warehouse logs and records.

- Staff Purchase and Staff Sales - to manage orders and stocks to fulfil requests, including coordination with respective staffs, finance, and logistics.

3.Reporting and Analysis

- Daily, weekly, monthly sales reports.

- Monthly inventory report and stock count.

- Daily reports: PSI Reporting / SSS.

- Ad-hoc reports: Purchases, Sales and Inventory.

Qualifications

• Degree/Diploma Holder with up to 2 years of relevant sales operational and inventory management experience.
• Possess both operational and analytics skillsets.
• Good written, verbal communication and presentation skills.
• Proficient in MS Office especially in Excel and PowerPoint, with experience with sales, inventory management and BI tools.
• Strong teamwork and experienced in working with and delivering to cross-functional partners regionally.
• Good communications and collaborative skills with our internal/external partners to resolve, handle shipping and all customs requirements.
• Highly organised, structured and meticulous.
• Result oriented professional with problem resolution and follow through skills.
• Willing to learn with positive attitude able to meet deadlines with self-initiative.
• Other ad hoc administrative and organisational support task.