Operations Executive (IT Industry)

Responsibilities:

Provide operational and administrative support to enhance operational efficiency

Identify opportunities for continual improvements and make recommendations accordingly

Custodian of standard operating procedures (SOPs)

Support initiatives and assist with designing frameworks to increase efficiency and improve service standards

Engage with stakeholders to define and implement service standards

Collaborate with cross-functional teams for meeting operational requirements and targets

Track and analyse incidents to identify and address recurring issues

Drive quality assurance initiatives

Assist with procurement and manage vendor relations

Perform research and analysis to support business decisions making

Perform data management and documentation duties to ensure accuracy of records

Prepare reports and other documentation

Identify opportunities for the automation of day-to-day operational processes such as data collection and tracking

Support ad-hoc duties and projects as assigned

Requirements:

Candidates must possess at least a diploma

Experience in developing and implementing SOPs and quality management frameworks

Some background in IT will be an added advantage

Excellent verbal and written communication skills

Excellent analytical, problem-solving and organisational skills

Meticulous, with excellent record keeping and documentation skills

Proactive and positive working attitude

Willingness and capacity to learn new skills and technology