Operations Executive (IT Industry)

Responsibilities:
. Provide operational and administrative support to enhance operational efficiency

. Identify opportunities for continual improvements and make recommendations accordingly

. Custodian of standard operating procedures (SOPs)

. Support initiatives and assist with designing frameworks to increase efficiency and improve service standards

. Engage with stakeholders to define and implement service standards

. Collaborate with cross-functional teams for meeting operational requirements and targets

. Track and analyse incidents to identify and address recurring issues

. Drive quality assurance initiatives

. Assist with procurement and manage vendor relations

. Perform research and analysis to support business decisions making

. Perform data management and documentation duties to ensure accuracy of records

. Prepare reports and other documentation

. Identify opportunities for the automation of day-to-day operational processes such as data collection and tracking

. Design and implement automation solutions

. Support ad-hoc duties and projects as assigned

Requirements:

. Candidates must possess at least a diploma

. Experience in developing and implementing SOPs and quality management frameworks

. Some background in IT will be an added advantage

. Excellent verbal and written communication skills

. Excellent analytical, problem-solving and organisational skills

. Meticulous, with excellent record keeping and documentation skills

. Proactive and positive working attitude

. Willingness and capacity to learn new skills and technology

. On-job-training will be provided