Job Overview
We are seeking a highly organised and proactive Operations Executive who takes ownership of tasks and delivers work with speed and accuracy. This role is suited for individuals who are meticulous, responsive, and able to manage multiple responsibilities efficiently in a fast-paced environment.
Key Responsibilities
- Review and process documentation with a high level of accuracy and attention to detail
- Maintain organised filing systems (digital and physical) for easy retrieval and compliance purposes
- Manage email correspondence with corporate clients and individual customers in a timely and professional manner
- Make outbound calls to coordinate appointments and follow up on client matters
- Support preparation and submission of documentation in accordance with internal and regulatory requirements
- Assist with compliance-related tasks to ensure completeness and accuracy of records
- Respond to client enquiries (WhatsApp, email, calls) promptly and professionally, ensuring follow-ups are completed within stipulated timelines
- Provide general administrative support and handle ad-hoc duties as assigned
Performance Expectations
- Accuracy: Able to complete tasks with minimal errors and strong attention to detail
- Responsiveness: Emails and client enquiries to be attended to within 1-3 working days
- Efficiency: Able to manage and complete assigned tasks within stipulated timelines
- Ownership: Proactive in following up on pending matters without constant supervision
- Organisation: Maintains clear and structured records for all work handled
Requirements
- Minimum GCE O Level / Diploma in any discipline
- Prior administrative experience is preferred candidates with strong learning attitude are welcome
- Proficient in Microsoft Office (Excel, Word, Outlook)
- Strong organisational skills and ability to multitask effectively
- Good communication skills (written and verbal)
- Able to work independently and take initiative
- Proactive and takes initiative
Language Requirement
- This role requires communication with Chinese-speaking clients. Candidates should be able to converse and write in Mandarin to support client needs.
Work Environment
- 5-day work week
- Office-based role in Singapore
- Structured training and guidance will be provided
