Operations Executive

About the Role

We are looking for a dependable, detail-oriented Operations Executive to be stationed at one of our fitness venues. You will be the on-the-ground face of the business - keeping the venue running smoothly, supporting our trainers and clients, and ensuring accurate reporting back to management.

Trainer & Venue Operations

. Coordinate trainer schedules and ensure SOPs are followed

. Ensure sessions and client data are accurately logged on Mindbody

. Liaise with venue operators on bookings, access, and day-to-day usage

. Oversee opening/closing, venue readiness, and general upkeep

. Uphold health, safety, and incident reporting standards

Client & Front-of-House

. Handle customer enquiries and walk-ins

. Process client payments and ensure accurate transaction records

. Be the first point of contact for client feedback, complaints, and escalations

Reporting & Administration

. Prepare daily and monthly reports on revenue, client numbers, and session volumes

. Process invoices and support basic bookkeeping (receipts, expenses, petty cash)

. Manage vendor relationships - orders, deliveries, and service requests

. Manage inventory (towels, water, retail, cleaning supplies) and equipment maintenance

. Maintain client data in line with PDPA requirements

. Assist with ad-hoc tasks and other duties as assigned by management

What We're Looking For

. Prior experience in operations, front-of-house, studio coordination, or a similar admin role

. Experience dealing with affluent clients is a plus

. Comfortable with platforms like Mindbody (or able to pick it up quickly) and basic spreadsheets

. Strong organisational skills, reliable timekeeping, and good attention to detail

. Warm, professional, client-facing communication in English (additional languages a plus)

. Eligible to work in Singapore (Citizen or PR)