Operations Excellence Executive (TPA, Employee Benefits)

HMI Managed Healthcare is a managed healthcare and third-party administrator (TPA). We look after medical benefits, claims and provider networks for corporate clients and insurers. We're looking for an Operations Excellence Executive to help our Operations teams fix problems at the root, improve how work gets done, and bring new systems, automation and AI into everyday operations.

This role suits someone who likes solving problems, enjoys working with many teams, and wants to see the results of their work. Fresh graduates are welcome.

What you'll do

Solve operational issues

• Work with Claims, Policy Administration, Letter of Guarantee (LoG) and Panel Network teams to resolve issues and find opportunities to improve
• Coordinate cross-team issues and escalations, making sure each has a clear owner, timeline and resolution
• Work with Heads of Department and Team Leads to find the root causes of recurring issues and recommend corrective and preventive actions

Improve processes

• Lead process improvement initiatives from start to finish: identify the problem, develop a solution, implement it and review the results
• Review and update workflows, SOPs and operational controls to improve efficiency, accuracy and service

Support digital, automation and AI projects

• Gather requirements, coordinate user acceptance testing (UAT), track defects and follow through to go-live

Get new business ready

• Coordinate operational readiness for new client portfolios, service launches and internal transitions, including handovers and post-launch follow-up
• Consolidate operational input for tenders, RFPs and client requirements

Keep things on track

• Maintain project and action trackers, flag risks early and give clear updates to stakeholders and management

What we're looking for

• Diploma or degree in any discipline. Business, Healthcare Management or Operations is a plus
• Fresh graduates are welcome. Experience in operations, project coordination, process improvement or healthcare administration is an advantage
• Strong analytical and problem-solving skills, with a practical, solutions-focused mindset
• Proactive, resourceful and accountable. You can juggle priorities and follow through on your own
• Good written and spoken English, and confidence working with people across departments
• Proficient in Excel and PowerPoint, and comfortable building trackers, reports and presentations
• Meticulous, service-oriented and keen to learn new systems and technologies
• An interest in AI, automation and digital transformation is a plus
• Healthcare or insurance operations experience, or a health insurance certification, is a bonus but not required

Why join us

• Broad exposure across Claims, Policy Admin, LoG and Provider Network, which is a strong foundation for a career in healthcare operations
• Hands-on involvement in system, automation and AI projects
• Work directly with department heads and management, where your improvements are visible