Holds overall responsibility for the operations department including the administration functions of the department to ensure the operations activities run smoothly and efficiently
Responsible for the management and development of the operations team, including performance management, training compensation and resourcing matters
Leads and manages the day to day operations
Translates company's strategic plans into defined operational plans
Defines Key Performance Indicators to monitor operational success against objectives
Key interface with clients for the operations team and ensures clients requirements are met in a timely manner
Develops and manages budget planning to minimise operations expenditure
Stays up to date to technological changes within the industry
Develops leadership / coaching programs to increase operational effectiveness
Assists top management in setting goals that promote company growth
Develops operations planning and projects schedules for the operations team daily routing to ensure quality service delivery of clients projects
Streamlines operations procedures and develops plans to manage turnover and workloads to increase productivity
Works closely with other departments to promote efficient business optimization
Ensure team members to have clear defined roles, responsibilities, goals and objectives that will deliver measurable results to the company
Provides budget and cost planning for new project implementation
