Operations Associate, Global Communications (Traffic)

Secretlab is an international ergonomic chair and desk brand powering over 3 million users worldwide, with key markets across North America, Europe, and Asia-Pacific.

You will be joining the Global Comms Operations team to support critical workflow systems, campaign delivery logistics, and cross-functional task tracking. This role is crucial to maintaining project hygiene, automating routine workflows, and supporting project setups across ClickUp and Slack.

This role is perfect for a highly organized professional eager to learn modern operations and workflow management in a world-class brand. You will work closely with senior operations leads, producers, and managers to keep our portfolio running smoothly.

The ideal candidate possesses exceptional attention to detail, strong administrative discipline, and a proactive attitude towards process optimization and problem-solving.

Responsibilities

• Manage project and channel setups across standard tooling (Slack channels, Slack Canvases, ClickUp projects) using tier templates.
• Maintain continuous project hygiene, task populating, and tracking across ongoing campaigns.
• Support meeting logistics, scheduling phase-gate reviews, and assembling stakeholder review packs.
• Monitor automated reminder workflows and follow up on missing status fields, overdue dates, or unassigned deliverables.
• Consolidate weekly campaign status inputs and administer QA sign-off tracking and asset-routing processes.
• Flag operational exceptions, compliance issues, and resource bottlenecks to the Senior Operations Lead.

Requirements

• Bachelor's degree in Business, Communications, Marketing, Operations, Design, or a related field. Given the extensive coordination required across Live-Action, 3D, Creative, Content, and Copy teams, a design background or relevant prior experience is strongly preferred to help navigate workflows and cross-functional processes. While entry-level candidates are welcome to apply, please note that the learning curve will be steep.
• Strong organizational skills with high attention to detail and ability to multi-task under tight deadlines.
• Familiarity or willingness to learn project management tools (e.g., ClickUp, Slack, Google Workspace).
• Proactive learner with a strong interest in workflow automation and AI-driven processes.
• Excellent written and verbal communication skills for cross-functional follow-ups.
• High level of accountability, adaptability, and team-first mindset.

Bonuses

• Prior experience using ClickUp, Slack, or automation tools (Zapier, AI workflow assistants).
• Experience supporting Sales Operations or creative campaign coordination.
• Passion for pop culture, gaming, and the esports industry.