Purpose of Position

Provide a pro-active and comprehensive service to the customer in all aspects of export and ocean freight forwarding services provided by DSV Air & Sea.

Key Tasks

. Registration of shipments into the forwarding system CW1 on time and accurately

. Update all systems- internal/ external with shipment data

. Creation of Ocean Freight forwarding documents, e.g. verify copy HBL, Finalized House Bill of Lading (HBL),Cartage Advice etc.

. Ensure all security arrangements and procedures are met

. Verification of the completeness and accuracy of all forwarding documents

. Ensure all dangerous goods/hazardous cargo documents are in place and procedures are met

. Obtain dangerous goods approval from carrier where necessary

. Work and Monitor Permit Declaration activity with permit declaration vendor

. Coordination of customer booking requests at origin and destination (call forward)

. Timely follow up/coordinate/communicate shipment information with stakeholders (ie subcontractors, shipping lines, shipping agents, freight forwarders, customers and overseas offices).

. Correspond and follow up on emails.

. Follow cargo/shipment irregularity handling procedures

. Escalation of all impediments to processing to direct reporting manager.

. Adherence to customer specific SOPs.

. Communicate all cargo related incidents to customer service/ external brokerage house (short shipment, damages, misrouted, missed vessel)

. Adherence to Global standard processes /procedures and to Corporate Standard & Governance policies.

. Participate in company projects and initiatives as required

. Initiate and follow up on cargo and insurance claims with customers/surveyors and other DSV offices on damaged or missing cargo

. Engage and initiate discussion with local and regional procurement on rates and space

. Backup for the other team members as when necessary

. Sorting and uploading of documents into eDoc.

. Maintain accountability and accuracy for updating and meeting deadlines for monthly reports required by customers

. Verify vendor/intercompany invoices and raise disputes for incorrect invoices

. Ensure shipment costs are updated correctly in CW1

. Ensure timely invoicing of shipment as per company KPI

. Handle invoice disputes or queries in a timely manner

. Monitor and update respective sale personnel on the validity date of all customers quotations

. Any other job-related tasks as assignedby the superior.

. Adherence to the Code of Conduct policy of the DSV Group

Competencies

. Functional know-how in Customer Service Exports

. Operational know-how (Document Processing Ocean)

. Operational Understanding (Customs Clearance)

. Understanding of DSV Export / Import Products

. Understanding of legal/regulatory/statutory environment

. Business acumen

. Microsoft Office

Experience & Education

. With at least 1 years of working experience in a similar position in Freight Forwarding, Field Operations, Consolidation Planning and Scheduling

. Intermediate to advanced MSO applications