Air & Sea Freight Assistant

Key Responsibilities

• Coordinate import and export shipments by air and sea.
• Work with overseas agents, carriers, trucking companies, warehouses, and other service providers.
• Arrange cargo collection, delivery, trucking, customs clearance, and related services.
• Track bookings, schedules, rates, and cargo status with vendors and overseas agents.
• Coordinate shipment requests with internal teams.
• Update customers on shipment progress and respond to enquiries promptly.
• Prepare shipping documents, permits, quotations, invoices, delivery orders, and other paperwork.
• Request and compare freight rates and vendor quotations.
• Monitor shipments and help resolve delays or other operational issues.
• Handle data entry, filing, and general administrative tasks.

Requirements

• 1-2 years of experience in freight forwarding, logistics, customer service, or operations is preferred.
• Basic knowledge of air and sea freight procedures is an advantage.
• Good communication and coordination skills.
• Comfortable liaising with customers, vendors, and overseas agents.
• Proficient in Microsoft Office and general computer applications.
• Organized, responsible, and attentive to detail.
• Able to work independently and contribute as part of a team.