Operations Assistant

About the Role

We are a small regional office with a lean team structure, seeking a reliable and detail-oriented Operations Assistant to support daily operational and administrative activities.

This role focuses on routine operational support and documentation tasks, working under clear instructions and guidance from the operations team. It is suitable for candidates who are comfortable with structured processes and consistent task execution.

Key Responsibilities

. Prepare operational and shipping documents (commercial invoices, packing lists, delivery orders, tax invoices) using standard templates.

. Perform order data entry and update shipment details in internal systems or spreadsheets.

. Support order fulfilment activities, including assisting with RMA/SMA/DOA documentation and tracking case status.

. Assist in booking shipments online and checking shipment status as directed.

. Track shipment details (airway bills, courier references) and update internal records.

. Prepare email notifications to customers using approved templates and attach shipment documents.

. Assist with credit note preparation by updating reference information and records.

. File and maintain accurate physical and electronic records of orders and shipping documents.

. Coordinate internally with warehouse and office staff to support daily operational flow.

. Perform routine administrative support tasks related to operations.

. Carry out other operational support duties assigned by the operations team.

Requirements

. Minimum O-level / ITE / Diploma, or equivalent qualification.

. Prior experience in operations support, logistics administration, warehouse admin or office support is an advantage but not mandatory.

. Able to perform routine and detail-oriented tasks such as data entry, document preparation, and record-keeping.

. Basic working knowledge of Microsoft Excel, email, and document handling.

. Comfortable following standard operating procedures, templates, and instructions.

. Clear communication skills for task coordination.

. Organised, careful, and responsible in handling operational documents.

. Willing to support daily operational activities in a structured and supervised environment.

Why Join Us

. Stable role in a small and supportive team.

. Clear scope and structured tasks with proper guidance.

. Hands-on exposure to order processing and logistics support.