Operations Analyst - Contract, Margin Lending

About the Role

As an Operations Analyst in the Margin Lending Division, you will be responsible for validating and issuing margin calls in a timely manner, collaborating closely with business partners to ensure resolution. You will also contribute to daily regulatory reporting, handle client inquiries, and participate in projects aimed at enhancing processes and systems.

Key Responsibilities

• Calculate and issue margin calls for PWM clientele
• Validate and ensure all margin calls are issued promptly
• Respond to incoming queries, liaising with Risk, Credit, and Technology teams
• Proactively enhance team processes, controls, and efficiency
• Resolve and escalate client disputes and queries
• Participate in projects and initiatives across regions, including system enhancements and process improvements

Skills & Qualifications

• Those with internship experience in the financial services, banks are welcome to ap
• Strong organizational and multi‑tasking skills with the ability to balance competing priorities
• Solid understanding of products, risks, controls, and escalation processes within Operation
• Excellent problem‑solving skills, with comfort handling large datasets and strong numerical aptitude
• Motivated, enthusiastic, and career‑focused, with a drive to succeed individually and part of a team
• Commitment to continuous improvement and openness to new challenge
• Proficiency in Excel is an advantage
• Exceptional communication and interpersonal skills, with a strong client service orientation

Contract Duration: 6 months Renewal

Location: Central

Start Date: June/July