OPERATIONS ANALYST

Job Title: Operations Analyst

Job Summary:

We're seeking a highly analytical and strategic Operations Analyst to drive business growth and optimization in our restaurant operations. The successful candidate will leverage data-driven insights to identify opportunities for improvement, develop and implement process enhancements, and collaborate with cross-functional teams to achieve operational excellence.

Key Responsibilities:

1. Data Analysis and Insights:

- Collect, analyze, and interpret large datasets from various sources, including POS systems, inventory management software, and customer feedback platforms.

- Identify trends, patterns, and correlations in data to inform business decisions and drive growth.

- Develop and maintain dashboards, reports, and visualizations to track key performance indicators (KPIs) and progress towards goals.

2. Process Improvement and Optimization:

- Collaborate with operations teams to identify areas for improvement and develop solutions to optimize processes, reduce waste, and enhance customer experience.

- Conduct root cause analysis of operational issues and develop recommendations for improvement.

- Implement and track the effectiveness of process changes and provide feedback to stakeholders.

3. Strategic Planning and Analysis:

- Support senior leadership in developing strategic plans and business cases for new initiatives and projects.

- Conduct market research, competitor analysis, and customer segmentation to inform business decisions.

- Develop financial models and forecasts to evaluate the impact of business decisions on revenue, profitability, and growth.

4. Collaboration and Communication:

- Work closely with cross-functional teams, including operations, marketing, and finance, to drive business outcomes and achieve goals.

- Communicate complex data insights and recommendations to non-technical stakeholders through clear and concise reports, presentations, and dashboards.

- Develop and maintain strong relationships with stakeholders to ensure alignment and drive business outcomes.

Requirements:

1. Education: Bachelor's degree in Business Analytics, Operations Research, Statistics, Computer Science, or related field.

2. Experience: 1+ years of experience in data analysis, operations research, or a related field, preferably in the restaurant or hospitality industry.

3. Skills:

- Advanced data analysis and statistical skills (e.g., regression, forecasting, data mining).

- Proficiency in data visualization tools (e.g., Tableau, Power BI) and programming languages (e.g., Python, R, SQL).

- Strong business acumen and understanding of financial modeling and forecasting.

- Excellent communication, presentation, and interpersonal skills.

4. Certifications: Certification in data analysis, business analytics, or a related field is a plus.

What We Offer:

1. Competitive salary and benefits package.

2. Opportunities for professional growth and development.

3. Collaborative and dynamic work environment.