Operational Specialist

About the Company

Hello from Singapore!

In Singapore, ECU connects you to more than 120 countries through 106 export and 86 import trade lanes that form over 600 port connections. With an unparalleled access to niche trade lanes, we really simplify geographies for our customers. We provide niche trade lanes for export to Lae, Port Moresby, Darwin, Belawan, Davao, Cagayan, Subic, Maputo, Tema, Lagos, Tamatave, Riga, Wellington and Lazaro Cardenas. Through a seamless integration of our robust multi-modal transport, we ensure smooth movement of your cargo across our extensive services - LCL, FCL, air, ex-works and DAP shipments. Our specialized teams of 120+ members are equipped with the knowledge and distinct processes to handle and move your Project Cargo, Over Dimensional Cargo or Hazardous Material with safety standards that meet the world's best.

About the Role

We are looking for a detail-oriented and customer-focused professional to join our team! In this role, you will manage and support both new and existing customers, ensure smooth shipment operations and handle all documentations for export and import services. You will play a key part in delivering exceptional service and maintaining seamless communication throughout the shipping process.

Responsibilities

• Coordinate all incoming and outcoming shipments according to customer allocation.
• Prepare and process import/export shipping documents, including LC and Dangerous Goods compliance.
• Act as the liaison between customers, network offices, transporters, carriers and 3rd party vendors.
• Respond to shipping related inquiries from internal and external stakeholders.
• Troubleshoot operational issues and provide timely resolutions.
• Manage invoicing, receipts and follow up on payment collections.
• Develop customized logistics solutions tailored to customer needs.
• Source space for shipments based on customer requirements.
• Drive deeper engagement and upselling opportunities with existing customers.

Qualifications

• Diploma / Degree in Supply Chain and Logistics

Required Skills

• Familiar with shipping documentation and carriers
• Experience in FCL product
• Dangerous Goods Knowledge & Documentation Experience