Job Responsibilities

• Manage feedback received from multiple channels (calls, emails, digital platforms), averaging about 140 cases per officer per month
• Coordinate follow-up actions with relevant stakeholders, including external contractors, managing agents, Town Councils, and government agencies
• Verify completion of rectification or follow-up works
• Conduct onsite inspections and surveillance for verification and enforcement purposes
• Carry out onsite surveys as required
• Engage with feedback providers, members of the public, and pet owners during field visits
• Take necessary actions to resolve feedback cases, including escalation and consultation with supervisors and relevant agencies
• Access and review CCTV footage when required for case verification
• Provide administrative support, including statistical reporting, duty roster coordination, and general administrative tasks

Requirements

• Minimum Diploma or Degree in any discipline
• Strong interpersonal and customer service skills
• Patient, approachable, and service-oriented personality
• Willingness to work in outdoor environments
• Ability to work both independently and as part of a team
• Proactive, responsible, and able to handle multiple tasks
• Comfortable coordinating with multiple stakeholders
• Strong attention to detail and organizational skills