Overseeing the operations of multiple retail stores (if applicable) to ensure consistent and efficient store performance.
Training, and managing store staff, including setting performance goals and conducting performance evaluations.
Ensuring excellent customer service is provided at all times to enhance customer satisfaction and loyalty.
Monitoring and managing inventory levels to optimize stock availability, minimize stockouts, and reduce excess inventory.
Analyzing sales data and store performance to identify trends, opportunities, and areas for improvement.
Managing the operational budget for stores and ensuring expenses are within budgetary limits.
Ensuring compliance with health and safety regulations to provide a safe shopping environment for customers and employees.
Managing relationships with vendors and suppliers to ensure timely delivery of products and negotiate favorable terms.
As a Company liaison in doing coordination or communication directly with the Building Management / Landlord to support and ensure the operation activities run smoothly.
Implementing security measures to prevent theft and ensure the safety of customers, employees, and store assets.
Identifying operational inefficiencies and implementing process improvements to enhance productivity and customer service.
Providing training and development opportunities for store staff to improve their skills and performance.
Collaborating with marketing teams to plan and execute promotions, sales events, and marketing initiatives.
Monitoring customer feedback and addressing customer concerns or complaints promptly.
Ensuring compliance with relevant retail regulations, labor laws, and company policies.
Job Requirements
5-8+ years of experience in retail operations, with 2-3+ years in a supervisory or multi-store leadership role
Proven track record in staff management, inventory control, budget management, and customer experience.
Experience in vendor/supplier management and building/landlord coordination is highly preferred.
Proficiency with POS systems, inventory management software, and retail analytics dashboards.
Solid data analysis skills: able to interpret sales trends, conversion metrics, basket size, and operational KPIs to drive decisions.
Budgeting and cost control: forecasting, managing store P&L, and executing cost-optimization initiatives.
Strong leadership with the ability to coach, mentor, and conduct performance evaluations
Strong communication (verbal and written) and presentation skills.
