Summary of Role

Lead end-to-end land transport operations to ensure safe, compliant, on-time and cost-efficient movement of goods/personnel across Singapore. Accountable for fleet utilisation, route optimisation, contractor management, WHS/safety compliance, and service KPIs.

Key Responsibilities

• Plan daily/weekly transport schedules optimise routes, loads and backhauls using TMS/GPS data.
• Manage fleet operations (inspection, servicing, Road Tax/COE/LTA compliance, insurance claims).
• Lead a team of dispatchers/coordinators and up to XX drivers set rosters, conduct toolbox talks, and enforce safe driving policies.
• Monitor KPIs: on-time performance, turnaround time, utilisation, cost per trip/km, fuel efficiency, incident rate.
• Implement SOPs for job assignment, POD/ePOD, incident escalation and service recovery.
• Vendor/sub-contractor governance: source, onboard, audit performance and safety compliance.
• Customer operations: manage SLAs, handle escalations, conduct monthly reviews and continuous improvement.
• Budgeting & cost control: fuel, tyres, maintenance, rentals/leases initiate cost-down initiatives.
• Compliance: MOM WSH, LTA rules, Dangerous Goods (if applicable), PDPA for driver/route data.
• Risk & incident management: RCA, corrective actions, driver retraining.
• Digitalisation: deploy/maintain Transport Management System, telematics, ePOD, geofencing, dashboards.

Required Qualifications & Skills

• Bachelor's in Logistics/Supply Chain/Business or equivalent.
• 5-8 years transport/logistics operations experience with 2+ years in a supervisory role.
• Strong knowledge of Singapore land transport regulations (LTA/WSH) and fleet maintenance cycles.
• Hands-on with TMS/telematics, Excel/BI dashboards data-driven problem-solving.
• People leadership, shift/roster planning, contractor management, stakeholder communication.
• Advantageous: ISO 9001/45001 exposure Green logistics initiatives Lean/Six Sigma.

Reporting Line & Team

• Reports to: Operations Director / General Manager
• Supervises: Dispatch team (X), Drivers (X) and Admin (X)

Work Conditions

• Location: Singapore site/yard and customer premises as needed.
• Hours: Shift/rostered as operations demand on-call for incidents.