Job description
Key Responsibilities
Store Daily Operations Management
- Take full responsibility for the daily operations of the store, including front-of-house, kitchen, and inventory management.
- Develop and implement Standard Operating Procedures (SOPs) to ensure food safety, service quality, and customer experience.
Team Management and Staff Development
- Responsible for staff recruitment, training, scheduling, performance evaluation, and promotion planning.
- Motivate and lead the team to enhance service standards and create a positive work environment.
Revenue and Cost Control
- Set and execute operational targets (such as sales revenue, profit margin, and customer satisfaction).
- Strictly control food, labor, and operating costs to reduce wastage and improve profitability.
Customer Service and Brand Maintenance
- Handle customer complaints and unexpected incidents to ensure customer satisfaction and protect the brand image.
- Collect customer feedback and propose improvement plans to increase repeat business and enhance reputation.
Supply Chain and Inventory Management
- Oversee food procurement, inventory checks, and supplier management to ensure quality and cost efficiency.
Marketing and Event Execution
- Participate in planning and implementing festive promotions, membership activities, and local marketing campaigns.
- Analyze sales data and propose strategies to increase foot traffic and average spending per customer.
Safety and Compliance Management
- Ensure the store complies with food safety, fire safety, labor regulations, and other relevant requirements.
Job Requirements
- Experience - Minimum 3 years in restaurant or F&B operations.
- Leadership - Ability to lead, train, and motivate a team.
- Operational Skills - Familiar with daily restaurant operations, cost control, and inventory management.
- Customer Focus - Committed to delivering excellent customer service.
- Education - Diploma or degree in Hospitality, F&B Management, or related field preferred.
- Flexibility - Willing to work shifts, weekends, and public holidays.
