Key Responsibilities
1. Client Operations Support
- Act as a support liaison for the Sales team during the client onboarding phase, assisting with data gathering and documentation.
- Participate in client meetings to take detailed notes and help document supply chain requirements and challenges.
- Support the Sales and senior operations team in reviewing client proposals for operational clarity and data completeness.
2. SOP Documentation & Maintenance Support
- Assist senior specialists in analyzing simple logistics flows and translating them into clear, step-by-step draft procedures.
- Maintain and update existing Standard Operating Procedure (SOP) documents, work instructions, and process maps under guidance.
- Help ensure SOP documentation is organized, accessible, and aligns with basic company standards and client SLA requirements.
3. Process Implementation & Training Support
- Support the rollout of new or updated processes by helping to prepare training materials, guides, and communications.
- Assist in coordinating training sessions for internal teams and logging attendance/completion.
- Help monitor basic process performance by tracking predefined KPIs and gathering initial feedback for review.
Qualifications & Skills:
- Diploma or higher in Business Administration, Supply Chain Management, Logistics, or a related field.
- 1-3 years of experience in an operational, administrative, or coordination role. Experience in logistics, supply chain, or a customer-facing support role is a strong advantage.
- Strong organizational skills and meticulous attention to detail.
- Proficiency in the MS Office / Google Worksuite suite (especially Docs, Sheets, Slides).
- A fast learner with a proactive attitude and a willingness to take on new challenges.
- Proficiency in written and spoken English is required. The ability to communicate in Mandarin is a strong advantage, as the role involves regular engagement with Mandarin-speaking clients and stakeholders.
