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Operation Executive
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Operation Executive
pinnacle credit services pte. ltd.- Posted 11 days ago
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Job Description
Company Overview
PINNACLE CREDIT SERVICES PTE. LTD. originated from a major credit bureau agency in Singapore and was reconstituted in 2008. We provide efficient, professional outsourced debt collection services, maximizing client recoveries while ensuring compliance and customer satisfaction.
Job Summary
Lead and manage collection operations and projects to optimize receivables recovery while ensuring compliance with service level agreements and company policies. Drive process improvements, oversee staff training and performance, and maintain strong client relationships to support business growth.
Responsibilities
- Lead collection management activities to achieve operational targets and maximize recoveries
- Manage and execute collection projects aligned with strategic objectives to enhance business outcomes
- Conduct performance reviews to ensure adherence to Service Level Agreements and operational standards
- Collaborate with management to plan and implement effective collection policies and strategies
- Oversee operational processes and monitor performance metrics to drive continuous improvements
- Identify and implement process enhancements to increase efficiency and effectiveness
- Manage staff training, deployment, and performance assessments to build a high-performing team
- Ensure full compliance with company policies and regulatory requirements in all collection operations
- Develop and maintain strong, professional client relationships to support service excellence
- Execute ad hoc duties and projects as assigned to meet evolving business needs
Required competencies and certifications
- Minimum 2 to 3 years of relevant experience in collection or related operations
- Strong verbal and written communication skills to engage stakeholders effectively
- Proficient presentation skills to convey information clearly and persuasively
- Meticulous interpersonal skills to foster teamwork and build client rapport
- Ability to perform under pressure and meet tight deadlines with minimal supervision
Preferred competencies and qualifications
- Degree or Diploma in any discipline or relevant experience
More Info
Key Skills
About Company
Skills:
Microsoft Office, Microsoft Excel, Administration, Customer Service, Multitasking, Team Player, Able To Work Independently, Scheduling, Microsoft Word, Interpersonal Skills
Skills:
ship management , Microsoft Excel, Documentation, liaising with accounts department, maritime law, vessel reporting system, Store Management, Tug Operations, Preventive Maintenance, Administrative Support, Liaison With Shipping Agents, Vessels Position, Crew Management, Sailing, Shipping Documentation, General Provisions
Skills:
Microsoft Office, Excel, Sales Administration, Order Management, Sales Operations, Project Coordination, Cosmetics, Manufacturing, Fmcg, OEM skincare
Skills:
Microsoft Office, Microsoft Excel, Quality Assurance, Equipment and Inventory Management, Sanitation, Appraisals, Warehouse Operations, Operational Efficiency, enforcement, Stock Checking, Project Management, Team Player, Regulatory Compliance, Interpersonal Skills
Skills:
Microsoft Excel, stakeholder coordination, project management, risk tracking, Teams, Powerpoint, Scheduling, Project Planning