Operation Executive

Key Responsibilities:

• Assist in managing projects and tasks to ensure smooth operations and timely submission of supporting documents.

• Track and monitor staff performance to meet service levels.

• Supervise Supervisors, Team Leaders, HA (Health Attendant), and MA (Mortuary Attendant).

• Act as a bridge between company management and clients.

• Provide regular feedback on staff performance, discipline, and operational matters, including but not limited to monthly meetings.

• Ensure effective and efficient utilization of resources and manpower.

• Handle escalated complaints and manage service recovery.

• Investigate discrepancies and recommend corrective actions.

• Conduct frequent in-house training for HA & MA staff on company procedures and policies.

• Provide coaching and counseling when necessary.

• Ensure adherence to company regulations and standards.

• Maintain discipline and enforce policies among staff.

• Recruit and select suitable candidates for HA & MA roles (subject to company approval).

• Work closely with HR/BEU on compensation, benefits, and salary matters.

• Manage and evaluate service standards and productivity for continuous improvement.

• Ensure operations comply with company guidelines, procedures, and policies.

Experience:

• Minimum 2-4 years of experience in operations or supervisory roles.

Skills & Competencies:

• Strong leadership and people management skills.

• Excellent communication and interpersonal abilities.

• Problem-solving and service recovery expertise.

• Proficiency in Microsoft Office and basic reporting tools.

Attributes:

• Highly organized with attention to detail.

• Ability to work under pressure and manage multiple priorities.