- Maintain high standards of client servicing and patron experience.
- Oversee event operations, including planning and casual staff management.
- Prepare cost estimates for potential hirers.
- Plan and customize manpower deployment for events.
- Planning of event logistics allocation, liaising with other departments as needed.
- Prepare event-related documentation and coordinate operational execution.
- Recruit, train, and manage FOH casual staff, including conducting event briefings.
- Develop usher training materials and conduct annual training sessions.
- Coordinate with official caterers to ensure seamless execution of catering set-ups.
- Assist in developing and managing outsourcing contracts.
- Serve as the liaison for ticketing matters with appointed ticketing agents.
- Support ticket sales inquiries and refund requests.
- Generate daily ticket sales reports and other finance-related reports for events.
- Address feedback from patrons and hirers professionally.
- Assist in managing guided tour bookings and conducting tours.
- Contribute to the development of departmental policies and procedures.
- Work on ad-hoc projects and tasks as assigned by the department head.
Requirements:
- Diploma or higher in Events Management, Marketing, or a related discipline.
- 3-5 years of relevant experience in events venue operations, front-of-house, or customer service.
- Proficiency in Microsoft Office applications.
- Strong customer service, interpersonal, and communication skills.
Interested candidates please send in your resume to:
Topaz Liang Huimin (CEI No. R1104500), email to: [Confidential Information]
EA License No: 99C4599
