Key Responsibilities
1. Operations Management
- Lead and manage the After-Sales Support Team, Sales Administration Support Team, and Engineering Team to ensure seamless, efficient collaboration across departments.
- Oversee day-to-day operations, ensuring service quality, workflow optimization, and timely project execution.
- Establish processes and best practices to drive operational excellence and improve inter-team communication.
2. Human Resources (HR) Management
- Oversee end-to-end recruitment, including job postings, candidate selection, and onboarding.
- Develop and implement performance evaluation and promotion frameworks to support career development and organizational growth.
- Provide HR support for workforce planning, employee engagement, and compliance with company policies.
- Act as a strategic partner to management in building a strong, people-oriented culture.
Qualifications
- Bachelor's degree in Business Administration, Human Resources, or related field.
- Proven experience in operations management and HR functions.
- Strong leadership and interpersonal skills with the ability to coordinate across multiple teams.
- Need to communicate with Chinese-speaking staff and customers, so bilingualism is a plus
- Excellent problem-solving and organizational skills.
- Ability to thrive in a fast-paced, cross-functional environment.
