JD :
We are seeking a motivated OpenShift Engineer (L1 Support) with 2-3 years of hands-on experience in OpenShift and container platforms. The role involves providing first-level support, monitoring, and operational maintenance of OpenShift environments, while continuously learning and supporting additional platforms integrated with OpenShift.
Key Responsibilities
- Provide L1 support for OpenShift platform, including monitoring, incident response, and basic troubleshooting
- Monitor cluster health, workloads, and infrastructure using standard monitoring tools
- Perform routine operational tasks such as:
- User access management
- Pod/application restarts
- Log analysis and basic issue diagnosis
- Escalate complex issues to L2/L3 teams with proper documentation and initial analysis
- Support deployment activities and assist in CI/CD pipeline operations
- Maintain system availability, performance, and reliability in line with SLAs
- Work with cross-functional teams (DevOps, Infra, Security) to resolve platform issues
- Create and maintain operational documentation, runbooks, and knowledge base articles
- Participate in incident management, problem management, and change management processes
- Be open to learning and supporting additional platforms/tools integrated with OpenShift
Required Skills & Experience
- 2-3 years of experience working with Red Hat OpenShift or Kubernetes platforms
- Basic understanding of:
- Containers (Docker/CRI-O)
- Kubernetes/OpenShift architecture
- Linux systems and command line
- Familiarity with monitoring/logging tools (e.g., Prometheus, Grafana, ELK)
- Understanding of networking fundamentals (DNS, load balancing, ingress)
- Exposure to CI/CD tools (e.g., Jenkins, GitLab CI) is a plus
- Basic scripting skills (Shell/Python) are advantageous
- Strong troubleshooting and analytical skills
Preferred Qualifications
- Experience in banking or financial services environments (preferred but not mandatory)
- Exposure to cloud platforms (AWS, Azure, or GCP) is a plus
- Familiarity with ITIL processes (incident, problem, change management)
