Onboarding Lead

About Amber

Amber International Holding Limited (Nasdaq: AMBR) is a leading Web3 financial solutions and infrastructure provider, operating under the brand name Amber Premium.

Amber Premium is a leading provider of institutional crypto financial services and solutions. As a core subsidiary of Amber Group, it provides institutional market access, execution infrastructure, and investment solutions to help institutions and high-net-worth individuals optimize their digital asset portfolios. Amber Premium offers a regulated, scalable financial ecosystem powered by proprietary blockchain and financial technologies, AI-driven risk management, and quantitative algorithms across CeFi, DeFi, and OTC markets. For more information, visit www.ambr.io.

Role Overview

We are seeking a Onboarding Lead to join our team and lead the compliance efforts with a focus on onboarding processes. The successful candidate will be responsible for overseeing and ensuring adherence to anti-money laundering (AML) and counter-terrorism financing (CTF) regulations, with a specific emphasis on customer due diligence (CDD) during the onboarding of new customers.

Key Responsibilities:

• Own and manage the end-to-end onboarding process for new customers, ensuring timely, accurate, and scalable execution across business lines.
• Lead and develop the onboarding team, setting clear performance standards, KPIs, turnaround times, and quality benchmarks.
• Oversee KYC, CDD, and EDD execution during onboarding, ensuring outcomes meet regulatory requirements while supporting business growth.
• Act as the primary operational interface between Onboarding, Compliance (TM and Regulatory), Risk, Product, and Business teams to resolve onboarding bottlenecks and complex cases.
• Drive continuous improvement of onboarding workflows, documentation standards, tooling, and automation to improve efficiency and customer experience.
• Review and approve higher-risk onboarding cases, including PEPs and customers from higher-risk jurisdictions, in line with established risk frameworks.
• Ensure onboarding processes are well-documented, auditable, and consistently applied across jurisdictions and products.
• Support regulatory examinations and internal audits by providing clear evidence of onboarding execution and controls.
• Contribute to onboarding strategy, capacity planning, and scaling initiatives as the business grows.

Requirements:

• Minimum 6 to 8 years of experience in onboarding, KYC operations, client lifecycle management, or financial services operations, with at least 2 years of supervisory experience leading onboarding.
• Proven experience leading onboarding or KYC execution teams, including performance management and process ownership.
• Strong practical understanding of AML, CTF, and KYC requirements, with the ability to translate regulatory expectations into operational processes.
• Experience working in regulated financial institutions, fintechs, or virtual asset platforms is strongly preferred.
• Demonstrated ability to balance regulatory compliance with efficiency, service levels, and business needs.
• Strong stakeholder management skills, comfortable working with Compliance, Risk, Product, and Commercial teams.
• Bachelor's degree in a relevant field. Professional certifications such as CAMS are an advantage but not mandatory.
• Proficient in written and verbal English. Mandarin proficiency is required to support client documentation and stakeholder communication.

This role provides a unique opportunity to lead the compliance efforts in the dynamic and evolving landscape of the financial industry. If you are a proactive, detail-oriented professional with a passion for compliance and a track record of success in leading compliance teams, we encourage you to apply for this exciting position.