About Us
MetaComp Pte Ltd is a leading Singapore-based digital payment solution provider, licensed and regulated by the Monetary Authority of Singapore (MAS) as a Major Payment Institution, to provide Digital Payment Token Services and Cross-border Payment Transfers. Operating under a P2B2C (platform-to-business, partners-to-clients) model, MetaComp provides its clients with an integrated end-to-end suite of services, empowering them to confidently enter the digital asset market with much-needed safety, security, and compliance assurance. Together with its parent company, Metaverse Green Exchange Pte. Ltd. (a MAS-licensed CMS holder permitted to carry out, inter alia, brokerage and custody services), MetaComp introduces its suite of services through CAMP (Client Assets Management Platform) which allow businesses to develop and scale their digital asset offerings through various products and/or services such as over-the-counter transactions, fiat payments, digital asset custody and prime brokerage.
About the Role
We are seeking an experienced Onboarding Team Lead to lead and scale our corporate client onboarding operations function. This role is ideal for a highly organized and client-focused professional with strong leadership capabilities, deep compliance onboarding expertise, and proven experience managing onboarding teams within fintech, payments, banking, or Web3 environments.
As the Onboarding Team Lead, you will oversee the end-to-end onboarding lifecycle for corporate clients, ensuring operational excellence, regulatory compliance, and a seamless client experience. You will work cross-functionally with Compliance, Sales, Product, Legal, and Operations teams while mentoring and developing a high-performing onboarding team.
The ideal candidate brings strong operational leadership, hands-on KYC/AML onboarding expertise, Web3 industry exposure, and fluency in both English and Chinese to support regional and international clients.
Key Responsibilities
Team Leadership & Operations Management
- Lead, mentor, and manage the onboarding operations team to ensure high performance and service quality
- Oversee daily onboarding operations, workload allocation, escalation handling, and SLA management
- Establish onboarding best practices, operational controls, and quality assurance standards
- Drive team productivity, accountability, and continuous improvement initiatives
- Support hiring, onboarding, training, and performance management of onboarding specialists
Corporate Client Onboarding
- Manage and oversee end-to-end onboarding for corporate and institutional clients from document collection to approval and go-live
- Conduct and review onboarding due diligence, including:
- Name screening for individuals and entities
- Source of Funds (SOF) and Source of Wealth (SOW) corroboration
- Corporate structure analysis and beneficial ownership verification
- Risk assessments and onboarding reviews
- Ensure onboarding activities comply with internal AML/CFT policies, regulatory requirements, and risk frameworks
- Maintain accurate onboarding records and ensure data integrity across internal systems
Client Engagement & Stakeholder Management
- Act as a senior escalation point for complex or sensitive client onboarding cases
- Build strong relationships with clients and external stakeholders while delivering a professional onboarding experience
- Communicate onboarding requirements, timelines, and compliance obligations clearly and tactfully
- Manage challenging conversations with diplomacy and strong problem-solving capabilities
Cross-functional Collaboration
- Partner closely with Compliance, Legal, Sales, Product, and Operations teams to resolve onboarding bottlenecks and drive operational efficiency
- Escalate material risks, compliance concerns, or operational gaps with clear recommendations
- Collaborate with internal stakeholders to improve onboarding workflows, controls, and client experience
Process Improvement & Strategic Initiatives
- Identify process inefficiencies and implement scalable onboarding solutions
- Drive automation and operational improvement initiatives to reduce onboarding turnaround time
- Contribute to onboarding policy enhancements and operational risk mitigation strategies
- Support expansion into new products, jurisdictions, or Web3-related onboarding requirements
Minimum Qualifications
Experience & Knowledge
- 8+ years of experience in corporate client onboarding, KYC/AML operations, or compliance onboarding within fintech, payments, banking, financial services, or Web3 industries
- Proven experience managing onboarding or operations teams
- Strong hands-on experience with:
- Corporate KYC reviews
- Beneficial ownership verification
- Name screening and sanctions checks
- SOF/SOW assessments and corroboration
- Risk-based onboarding reviews
- Experience onboarding regional and international corporate clients
- Exposure to Web3, digital assets, cryptocurrency, or blockchain-related businesses
- Familiarity with MAS regulations and/or other international regulatory frameworks is highly preferred
Skills & Attributes
- Strong leadership and people management skills
- Excellent verbal and written communication skills in both English and Chinese
- Ability to manage complex stakeholder relationships with professionalism and tact
- Strong analytical thinking and problem-solving mindset
- Detail-oriented with excellent organizational and operational management skills
- Ability to thrive in a fast-paced, high-growth, regulated environment
- Commercially aware while maintaining strong compliance standards
Preferred Qualifications
- Experience working in regulated fintech or digital asset environments
- Experience with onboarding/KYC systems, CRM platforms, and workflow management tools
- Knowledge of AML/CFT regulatory expectations across APAC markets
- Experience building or scaling onboarding operations teams and processes
What We Look For
- A strong operational leader who is both compliance-focused and client-centric
- Someone who can balance regulatory rigor with commercial practicality
- Calm, solution-oriented, and confident in handling complex onboarding situations
- A proactive leader who drives process improvements and operational excellence
- A collaborative team player with strong stakeholder management capabilities
We are committed to creating an inclusive workplace where every individual feels respected, valued, and empowered to contribute. We celebrate diversity in all its forms—background, ethnicity, gender, identity, orientation, experience, and thought—and believe it strengthens our culture and our work. We are proud to be an equal opportunity employer and do not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, or any other protected characteristic.
